quality assurance

We strongly believe that the quality of our service is ultimately measured by its impact on the lives of the people we support and the positive outcomes achieved.

A key principle that underlies all areas of our work is that of ‘continuous quality development’. We ensure that our quality assurance process clearly evidences not only meeting legal standards, but achieving results beyond these. We actively listen to feedback on our service from people we support, families and other professionals. This helps us to make sure that our support is tailored to what’s important to our customers.