Upgrade to ChromeUpgrade to FirefoxUpgrade to Internet ExplorerUpgrade to Safari

Our Approach

Through our experience of supporting people, we know that people live more fulfilled lives when they are supported flexibly and make their own choices.

Four people sat at a table smiling at the camera at our mirus stars event

Our approach is person centred and designed around the individual. Family, friends and other community members are important advocates for the people we support, and we work collaboratively with this circle of support to develop creative and flexible arrangements that meet the needs of the individual. What each person wants to get out of life and achieve is used to inform the design of how they are supported; who supports them; when and how. We empower individuals to make their own choices. This can be day to day decisions, such as what to eat and wear, or bigger life decisions like where to live and work.

We work with individuals to identify and explore opportunities to extend their independent living skills, interests, talents and experiences. Once we understand people’s goals we work together to develop plans to help them achieve the things that are important to them in a positive, planned and safe way. This approach delivers a strong sense of self-belief, confidence and fulfilment.

The key principles of person centred planning are:

  • The individual being supported is the focus
  • Family members and friends are partners in planning
  • Priorities now and in the future are identified and support planned around this
  • Maintaining and gaining social and community inclusion, and relationships
  • Promoting independence by enabling choice and control
  • Developing personal skills.

Staff are passionate about finding fresh, innovative and creative ideas to support individuals in their aims. We encourage people to increase their independence by making choices that can include a degree of positive risk taking, such as travelling independently or getting involved in opportunities for education, work and leisure. It’s an absolute priority to match the right support worker with a specific individual, as we know this can make such a difference to a person’s life. We try our best to get the right match using our staff matching tool that focuses on the interests and preferences of the person being supported.

People change and grow with their experiences, and therefore we undertake regular reviews and adapt support to meet the changing needs of the individual.

For us to deliver outstanding services it is vital we listen carefully to those we support and ensure their feedback is an intrinsic part of forming policies and procedures. We have created a participation path to give the people we support the chance to feedback and discuss the issues that are important to them. We hold regular meetings with people in their own homes and invite them to regional participation groups called ‘Better Together’ events each quarter.

Communication is key to support self-expression, which leads to a better quality of life by increasing independence and control. We work closely with speech and language therapists to develop communication plans which include attention to speech, body language, facial expression and touch, in addition to the use of picture, photos, symbols and sign language and electronic communication aids.

Contact us

Get in touch if you'd like to find out more about the services we provide or if you'd like to work for us.

Call us on 02920 236 216

Contact Us

Latest news View All News


Mirus attends the 2024 Pride Cymru parade

On Saturday, 22nd June, Mirus staff and people we support attended the Pride Cymru parade in Cardiff. This year marks 25 years of Pride Cymru, a celebration of diversity and the contributions of LGBTQ+ people within our communities, and the fantastic weather made the event even more special!    

Read full article

Alex and Adam are Mirus Ambassadors

Today during Learning Disability Week we announced that Alex and Adam are now paid Mirus Ambassadors. Their work is crucial in shaping decisions that affect autistic people and people with learning disabilities.

Read full article

Celebrating diversity with Pride

Alex and Adam who are supported by Mirus, are joining the Pride Cymru march in Cardiff on Saturday 22nd June as ambassadors for Mirus, before attending The Big Queer Picnic in Sophia Gardens.

Read full article

Alex is encouraging everyone to vote

Everyone should have a say about who makes decisions that affect their lives. That is why Alex, one of our Mirus Ambassadors who is passionate about politics, has been encouraging more people to vote in the General Election. 

Read full article

Who we are

We are a not-for-profit organisation who work in partnership with families and other professionals to deliver high quality support services that empower people

Discover more

Work for mirus

Working for mirus provides amazing opportunities and rewarding challenges for staff to personally develop. mirus is committed to supporting staff to develop skills and gain new experiences throughout their career. There are exciting career pathways offering qualifications that staff can choose to follow.

Discover more

Contact us

If you’d like to find out more about the services we provide, or are interested in a career with us you can get in touch with us.

Contact us